Terms of service

Cana Look is the brand name of Cana Look. These Terms and Conditions govern your access to and use of the website canalook.com (the “Website”), operated by Cana Look, with its registered office at Berkenwede 129, 2993 TJ Barendrecht, Netherlands. These Terms also apply to all products and services offered through the Website.

By accessing the Website or using any of our services, you agree to be bound by these Terms.

Company name: Cana Look
Address: Berkenwede 129, 2993 TJ Barendrecht, Netherlands
Email: support@canalook.com

You don’t need to register to browse the Website. However, to place an order or use certain features, you must accept these Terms.

Cana Look offers fashion products through the Website. These Terms set out the relationship between Cana Look and its users. If you do not accept these Terms, please do not use our Website or services.

This Website is operated by Cana Look. The terms “we,” “us” and “our” refer to Cana Look.

Any new features or tools added to the Website are also subject to these Terms. The current version is always available on this page. Cana Look may update these Terms at any time, and changes take effect as soon as they are published.

Our online store runs on Shopify Inc., which provides the platform for our e-commerce operations.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your place of residence, or that you have permission from a parent or guardian to use the Website.

You may not use our Website for any unlawful purpose or in violation of any applicable laws, including intellectual property laws.

You must not upload or transmit viruses, harmful code or any other malicious software.

Any breach of these Terms may result in immediate suspension or termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

Your non-payment information may be transferred across networks and adapted to meet technical requirements. Payment information is always encrypted.

You may not reproduce, copy or exploit any part of the Website or our services without our written permission.

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

We do not guarantee that all information on the Website is accurate, complete or up to date. Content is provided for general information only.

Some materials may not be updated regularly, and it is your responsibility to keep track of any changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices may change without notice.

We reserve the right to modify or discontinue any product or service at any time.

We are not liable for any modification, price change or interruption of service.

SECTION 5 – PRODUCT INFORMATION

Some products may be available exclusively online and in limited quantities. Returns are governed by our Return Policy.

We do our best to display product images as accurately as possible, but colors may look different depending on your screen.

We may limit sales or change product details at any time.

We do not guarantee that products will meet your expectations or that all defects will be corrected.

SECTION 6 – ORDERS AND BILLING INFORMATION

We reserve the right to refuse or cancel any order.

You agree to provide current, accurate and complete billing and account information.

For more details, please see our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may give you access to third-party tools that we do not monitor or control.

These tools are provided “as is” without any warranties, and you use them at your own risk.

Please review the terms of any third-party service before using it.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

Our Website may include content from or links to third parties.

We are not responsible for the accuracy or reliability of any third-party material.

Any questions or complaints about third-party products should be directed to the provider concerned.

SECTION 9 – USER SUBMISSIONS AND FEEDBACK

We may use any submissions or feedback you send us without restriction.

We are not obliged to keep submissions confidential or to pay compensation for them.

We may remove any content we consider inappropriate or unlawful.

You are responsible for making sure your submissions do not infringe any rights or laws.

SECTION 10 – PERSONAL INFORMATION

Your personal data is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

The Website may occasionally contain errors, inaccuracies or omissions.

We reserve the right to correct any information or cancel orders without prior notice.

We are not obliged to update information unless required by law.

SECTION 12 – PROHIBITED USES

You may not use the Website to:

Violate any laws or regulations
Encourage others to commit unlawful acts
Infringe intellectual property rights
Harass or discriminate against others
Provide false or misleading information
Upload viruses or other harmful software
Collect personal data without authorization
Send spam or engage in phishing
Pursue any obscene or offensive purpose
Interfere with or bypass security features

We may restrict your access if you violate any of these rules.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that our service will be uninterrupted or error-free.

All products and services are provided “as is,” without warranties of any kind.

Cana Look and its partners are not liable for any damages arising from your use of the Website.

SECTION 14 – INDEMNIFICATION

You agree to indemnify Cana Look against any claims arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid, the remaining provisions will remain in full effect.

SECTION 16 – TERMINATION

You may stop using the Website at any time.

We may terminate your access if you breach these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms make up the entire agreement between you and Cana Look.

Any ambiguities will not be interpreted against the party that drafted them.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Canada.

SECTION 19 – CHANGES TO THESE TERMS

The latest version of these Terms is always available on this page.

By continuing to use the Website after changes are published, you accept the updated Terms.

SECTION 20 – RETURNS AND REFUNDS

At Cana Look, we want every purchase to feel right. If something doesn’t work out, returning it should be easy, and we’re here to help you through it.

Return Window
You can request a return within 60 days of the date your order was delivered.

Return Conditions
To be eligible for a return, items must be:

Unused and unworn
In their original condition
Sent back in their original packaging

Starting a Return
Email us at support@canalook.com with your order number, and our team will walk you through the next steps.

Return Shipping
Return shipping costs are paid by the customer. We recommend a trackable shipping service so your return arrives safely.

Exchanges
Want a different size or item? Just mention it in your email when you request your return, and we’ll take care of the rest.

Refunds
Once we’ve received and inspected your return, your refund will be processed within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear in your account.

No Restocking Fees
We never charge restocking fees.

If you need help at any point, reach out to support@canalook.com. We’re always happy to help.

SECTION 21 – CONTACT INFORMATION

For questions, feedback or support, please contact us:

Company name: Cana Look
Address: Berkenwede 129, 2993 TJ Barendrecht, Netherlands
Email: support@canalook.com

Thank you for shopping with Cana Look, where every collection is designed to help you express your style with confidence.