Refund policy

At Cana Look, we want every purchase to feel right. If something doesn’t work out, returning it should be easy, and we’re here to help you through it.

Return Window
You can request a return within 60 days of the date your order was delivered.

Return Conditions
To be eligible for a return, items must be:

• Unused and unworn
• In their original condition
• Sent back in their original packaging

Starting a Return
Email us at support@canalook.com with your order number, and our team will walk you through the next steps.

Return Shipping
Return shipping costs are paid by the customer. We recommend a trackable shipping service so your return arrives safely.

Exchanges
Want a different size or item? Just mention it in your email when you request your return, and we’ll take care of the rest.

Refunds
Once we’ve received and inspected your return, your refund will be processed within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear in your account.

No Restocking Fees
We never charge restocking fees.

Questions?
If you need help at any point, reach out to support@canalook.com. We’re always happy to help.