Privacy policy

At Cana Look, protecting your personal information is an essential part of offering a safe and enjoyable shopping experience. This Privacy Policy explains how we collect, use and protect your data when you visit canalook.com, place an order or contact our support team. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Who We Are

Company name: Cana Look
Address: Berkenwede 129, 2993 TJ Barendrecht, Netherlands
Email: support@canalook.com

Follow us on Instagram at @canalookca.

What Data We Collect
When you use our website, we may collect:

  • Technical information, such as your IP address, browser type and time zone
  • Personal information you provide when placing an order, such as your name, email address, phone number, shipping address and payment details
  • Information you share when contacting us, such as support requests

How We Use Your Data
We use your data to:

  • Process and deliver your orders
  • Provide customer support
  • Keep our website secure and prevent fraud
  • Personalize your shopping experience
  • Send you updates, offers or marketing messages, but only if you have opted in

Who We Share Your Data With
We only share your data with trusted partners who help us run our store, such as:

  • Payment service providers
  • Shipping and courier companies
  • Technical and marketing service providers, such as Shopify

We never sell or rent your personal data.

Cookies
Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Show you content that matches your interests

You can turn off cookies in your browser settings, but some parts of the website may not work as intended.

Your Rights
You have the right to:

  • Access the personal data we hold about you
  • Correct or delete your data
  • Limit how your data is processed
  • Receive a portable copy of your data
  • Withdraw your consent at any time, including unsubscribing from our emails

To exercise any of these rights, contact us at support@canalook.com.

Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If we learn that such data has been provided to us, we will delete it promptly.

International Data Transfers
If you are located in Canada, your personal information may be processed or stored outside of Canada, including in the Netherlands and the United States, by us and by our trusted partners such as payment providers, technology platforms and shipping companies. We take steps to ensure that any such transfer is handled securely and in line with applicable data protection standards.

Data Security and Retention
We take data security seriously. We keep your information only for as long as needed to:

  • Provide our services
  • Meet our legal obligations
  • Resolve disputes

Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, so we encourage you to check back periodically.

Contact Us
If you have any questions about this Privacy Policy, please get in touch:

Company name: Cana Look
Address: Berkenwede 129, 2993 TJ Barendrecht, Netherlands
Email: support@canalook.com

Thank you for shopping with Cana Look. We’re committed to protecting your data while giving you a smooth and reliable shopping experience.