FAQs

How long does delivery take?
Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days after that. Most orders arrive within 4–9 business days. As soon as your package is on its way, you’ll receive a tracking link so you can follow it.

Do you offer free shipping?
Yes, shipping is free on every order. No minimum spend, no extra steps, just simple and straightforward delivery.

What is Cana Look?
Cana Look is an online fashion store offering carefully selected pieces that help you express your personal style with confidence. Our collections balance comfort, current trends and everyday wearability.

What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay and Visa. All payments are processed through a secure, encrypted checkout.

Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it. Please contact us as soon as possible at support@canalook.com and we’ll help you out.

Do you offer exchanges?
Yes. Just send us a message at support@canalook.com and we’ll help you find the right replacement.

What is your return policy?
You can return items within 60 days of delivery, as long as they’re unused, unworn and in their original packaging. Return shipping costs are paid by the customer. Contact us at support@canalook.com and we’ll guide you through the process.

How long do refunds take?
Refunds are processed within 7 business days after we’ve received and inspected your return. Depending on your bank or payment provider, it may take a few extra days to show up in your account.

Do you ship internationally?
Not at the moment. We currently ship only within Canada, so we can focus on giving our Canadian customers a reliable and smooth delivery experience.

Is my personal and payment information safe?
Yes. Your privacy and security matter to us. Cana Look uses secure systems to protect your data, and we never store your sensitive payment details.

What should I do if my order hasn’t arrived?
First, check the tracking link in your shipping confirmation email. If your order still hasn’t arrived within the expected delivery time, contact us at support@canalook.com and we’ll look into it for you.

Still need help?
Our team is always happy to help. Reach out anytime at support@canalook.com.